#Hikvision email for password reset serial number
#Hikvision email for password reset archive
#Hikvision email for password reset software
#Hikvision email for password reset code

Try to reinstall the scanner itself, downloaded the latest version from the link. If SADP DOES NOT show Hikvison devices on LAN.įirst, try disabling all antiviruses and firewalls, if this does not help, then one of the reasons may be an error in the operation of the Winpcap network scanner. When the PC and the device are directly connected and the PC’s IP address has changed while SADP was open, just restart SADP. Invite a new key file to technical support Make sure you have not rebooted the device and have not formed a new file Make sure you are using the current file = unlock key There may be problems with the file sent to you Perhaps you have generated a new xml key for sending, in this case, the old Sbrc files are no longer suitable. You may be trying to use an already used or old xml key file. When exporting a key file, SADP reports: reset password failed Possible reasons Try to flash the device, for example Using TFTP When the PC and device are directly connected and the PC’s IP address has changed while SADP was open, just restart SADP When NAT is activated, the device does NOT receive multi-cast messages. When the PC and the device are connected through a router, try to disable the NAT function in the router and the device. When the device and PC are connected through more than one switch, please make sure the routers support multi-cast function, as it is necessary for the device activation and reset process.

#Hikvision email for password reset software

PC IP address changed while opening SADP software The PC and the device are connected through a router, and the NAT function is enabled on both the router and the device PC and device are connected through more than one switch, which do NOT support multi-cast function When exporting a key XML file, SADP displays a Get key error message When exporting the key file, SADP says: reset password failed When using SADP to reset the device, it is highly recommended to connect the device directly to the PC. The value of the “Start time” field (For example: 1:11 PM), which can be found on the right side of the table

#Hikvision email for password reset serial number

You can also send information in this form:įull serial number of the device (For example: DS-72xxABCD-XY / SN123456789ABCD123456789ABCD) (The serial number from the sticker on the device will NOT work, only the one indicated in the SADP) Device information file:Ĭheck the box next to the required devices and press the Export button, send the resulting spreadsheet file (.XLS) to us by email with the subject “Password reset“ Or This email address is being protected from spambots. This email address is being protected from spambots. To receive the code, you need to send an email.

#Hikvision email for password reset code

If the old firmware version is installed, the system will ask you to enter the code to reset the password to the factory (12345) as in the illustration below. Method number 2 For old firmware (5.2 for cameras, 3.0.9 for DVRs and earlier) Then you come up with a new password and confirm it.

In response, you will receive a letter with a file with the extension.XML, this file must be substituted in this window.

#Hikvision email for password reset archive

And follow further instructions from specialistsĭO NOT REBOOT THE DEVICE AFTER sending the DATA The reset file and the reset code are valid only for two days the settings and the device archive will NOT change This file must be sent to the mail This email address is being protected from spambots. The illustration below shows the Desktop as an example.Ī file with the.XML extension and the name in the form of the complete serial number of the device will appear in the specified directory. You need to export.XML file (for each device its own file) click on the Export button For new firmware (5.3 for cameras, 3.0.10 for recorders)